Refund Policy

1. Refund Eligibility

a. We want you to be completely satisfied with your purchase from our Online Shop. If you are not entirely happy with your order, we offer refunds or exchanges under the following conditions:

b. You have contacted us within 3 days of receiving your order.

c. The item(s) to be returned must be in their original condition, unused, and with all original tags and packaging.

2. Non-Refundable Items

a. Some items are non-refundable, including but not limited to:

• Personalized or customized items.
• Perishable goods (e.g., food items).
• Health and personal care products.
• Gift cards or vouchers.

3. How to Initiate a Refund or Exchange

a. To request a refund or exchange, please contact our customer support team at [email protected] or Customer Support Phone Number within the specified time frame.

b. Please provide the following information when requesting a refund:

• Your order number.
• A description of the item(s) you wish to return or exchange.
• The reason for the return.
• Any relevant photos or details regarding the issue, if applicable.

4. Refund Process

a. Once we have received and inspected the returned item(s), we will notify you of the approval or rejection of your refund.

b. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-14 days.

c. Please note that the time it takes for the refund to appear on your statement may vary depending on your payment provider.

5. Shipping Costs

a. Shipping costs are non-refundable unless the return is a result of an error on our part or a defective item.

b. If you are returning an item due to our error or a defective product, please contact us for instructions on how to proceed.

6. Return Shipping

a. You will be responsible for paying the shipping costs for returning your item(s) unless the return is a result of our error or a defective item.

7. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any associated shipping costs.

8. Contact Information

a. If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at our Customer Support Email or Customer Support Phone Number mentioned in the website.